Returns & Exchanges Policy
At Ygwigs, we want you to be completely satisfied with your purchase; therefore, we offer a 15-day return window for items in their original, unaltered condition. Please ensure all lace remains uncut and the hair has not been chemically treated or styled to qualify for a full refund.
Initiate Your Request
Contact our customer support team via email within 15 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the wig in its original packaging, ensuring all tags, gifts, and accessories are included and the lace is intact.
Ship the Item
Send your package to the provided return address using a trackable shipping service and share the tracking number with our team.
Inspection and Refund
Once our quality control team verifies the item's original condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing